Technical Project Manager
Tillster
TECHNICAL PROJECT MANAGER-Implementation
Remote must be based in Southeast part of U.S.( GA, FL, NC, SC)
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
About the Role
Tillster seeks a Project Manager-Prefer Southeast Location (GA, FL, SC, NC) to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders.
To be successful in this role, you will have 3+ years’ experience in a program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise, and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.
What You'll DoBuild a project plan that gets clients live and to market as fast and with the highest quality possible. All Project Managers, regardless of level, build and execute client implementations and ongoing delivery or internal projects which, in turn, serve the customer.This role will help guide our implementation process with our new clients as we roll out our platforms.Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected.Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditionsConduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to planOwnership and accountability of accurate and timely project planning, management, coordination, tracking and reportingTrack open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project teamHold teams accountable for their commitments, milestones, resources, and deliverablesAnticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plansIdentify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives, and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendationsDocument and communicate status, issues, and risks in a timely manner to stakeholders and senior managementEnsure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teamsCreate clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team. Conducts team meetings to update status and identify and resolve issues.Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.Client engagement duties as required or directedAbout YouBachelor’s degree in Computer Science, Engineering, Business or relevant fieldMinimum 2-3+ years’ experience in a project lead roleSuccess working in an Agile/SCRUM environment preferredDemonstrated success collaborating with various teams in the delivery of project/program solutionsExcellent communication and influencing skills; demonstrated success building buy-inFlexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunitiesStrong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environmentEagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goalsThe Interview ProcessRecruiter interview with a Talent Acquisition Specialist.Interview with Project TeamInterview with our Project LeadershipThriving at Tillster
As a member of Tillster, you will embody our core values:
· Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
· Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
· Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
· Drive Results: Focus on achieving tangible outcomes and delivering high performance.
· Own It: Take responsibility for your actions and the success of your work.
· Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
Pay and Benefits (USA)Expected base salary ranges $87,000 - $115,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.Holidays: The company observes ten (10) paid holidays per calendar year.Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
Remote must be based in Southeast part of U.S.( GA, FL, NC, SC)
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
About the Role
Tillster seeks a Project Manager-Prefer Southeast Location (GA, FL, SC, NC) to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders.
To be successful in this role, you will have 3+ years’ experience in a program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise, and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.
What You'll DoBuild a project plan that gets clients live and to market as fast and with the highest quality possible. All Project Managers, regardless of level, build and execute client implementations and ongoing delivery or internal projects which, in turn, serve the customer.This role will help guide our implementation process with our new clients as we roll out our platforms.Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected.Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditionsConduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to planOwnership and accountability of accurate and timely project planning, management, coordination, tracking and reportingTrack open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project teamHold teams accountable for their commitments, milestones, resources, and deliverablesAnticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plansIdentify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives, and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendationsDocument and communicate status, issues, and risks in a timely manner to stakeholders and senior managementEnsure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teamsCreate clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team. Conducts team meetings to update status and identify and resolve issues.Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.Client engagement duties as required or directedAbout YouBachelor’s degree in Computer Science, Engineering, Business or relevant fieldMinimum 2-3+ years’ experience in a project lead roleSuccess working in an Agile/SCRUM environment preferredDemonstrated success collaborating with various teams in the delivery of project/program solutionsExcellent communication and influencing skills; demonstrated success building buy-inFlexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunitiesStrong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environmentEagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goalsThe Interview ProcessRecruiter interview with a Talent Acquisition Specialist.Interview with Project TeamInterview with our Project LeadershipThriving at Tillster
As a member of Tillster, you will embody our core values:
· Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
· Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
· Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
· Drive Results: Focus on achieving tangible outcomes and delivering high performance.
· Own It: Take responsibility for your actions and the success of your work.
· Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
Pay and Benefits (USA)Expected base salary ranges $87,000 - $115,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.Holidays: The company observes ten (10) paid holidays per calendar year.Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
Thriving at Tillster
As a member of Tillster, you will embody our core values:
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
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