Technical Project Manager with CCM experience **General Information** Press space or enter keys to toggle section visibility City Seine-Saint-Denis State/Province Île-de-France Country France Department SOFTWARE ENGINEERING Date Wednesday, November 13, 2024 Working time Full-time Ref# 20034395 Job Level Individual Contributor Job Type Experienced Job Field SOFTWARE ENGINEERING Seniority Level Associate **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) Xerox is seeking an experienced Technical Project Manager to lead complex software development and IT infrastructure projects in Europe. The ideal candidate will have a proven track record of managing hybrid FTE and contractor resources, delivering projects on time and within budget, and ensuring alignment between business goals and technical implementation. Projects will range between small to medium sized customers, through to large clients operating across multiple countries / regions. The candidate must be fluent in both French and English, with additional European language skills a plus. They will also have a particular background in technology and technology project management, with advantage given to candidates who have experience in **Customer Communication Management (CCM)** project management and are familiar with the leading **CCM technologies** . Key measures of success will be: + Over time, demonstrably be able to present a profound understanding of the Xerox CCM offer, the technology that underpins it and the CCM sales and technology strategy + Be identifiable as the key point of contact by clients and staff as SME on Xerox technology and deliveries + Have a performant track record of delivering projects on time and against budget + Can demonstrate an ability to influence client and internal customer, without direct authority + Be noted as driving great customer satisfaction feedback, both internal and external **Scope:** + The role holder will act as both CCM technology SME and project manager for all CCM projects in the EU + The role holder should expect to offer support to sales teams, capable of demonstrating the technology to support the sales narrative + The role will demand virtual management responsibilities, often including international staff and subcontractor teams + The role demands appreciation of technical impacts of decisions, and expects the individual to offer steer and opinion to assist the navigation of technical conflicts + It will also manage escalations, activity reporting, cost tracking and any Project Management Office (PMO) activities to support global delivery, including operational risk management for customer communications solutions projects + Provides leadership and support for new business opportunities (e.g. mega-deals, complex and/or global). Takes an active role in bids and supports the transition and implementation of new business (including new service offers) + Decisions are guided by policies, procedures, strategy, management leadership and business plan + Adapt and socialize project plans and priorities to address resource and operational challenges **Main Responsibilities:** + Lead the project management of CCM IT deliveries, maintaining accurate project documentation, including project status reports, issue logs, and lessons learned, and ensure solution documentation & artefacts are correctly produced and provided a maintenance process as part of each delivery + Continual learning arc, working with the technical teams to better understand the functionality of the CCM platform applications, as well as gain an appreciation of the underlying technology infrastructure + Support pre and post-sales client engagements, demonstrating the CCM platform where required and comfortably holding high level solution & delivery conversations with client contacts + Report into management status of each delivery, providing executive summary where required + Continually maintain KPI dashboard to surface the successes and weaknesses in Xerox CCM delivery accuracy & capability as the client base grows **Education Requirements:** + Relevant Degree Educated Within An IT Discipline + Professional experience considered in lieu of academic background + Minimum Relevant Professional Qualifications + Relevant project management certifications preferred + ITSM Methodologies (ITIL, Togaf, Cobit Etc) preferred **Candidate Background - Skills, Knowledge and Abilities:** + Must have proven project management skills with substantial experience in using Agile, Scrum and Waterfall methodologies to deliver projects. Relevant accreditations expected + Must have an IT background, or substantial experience delivering IT projects involving disparate, virtual teams + Must have Strong interpersonal skills for both client and virtual teams + Must have Fluent French and English speaking skills + CCM familiarity, with direct project management experience of CCM projects an advantage preferred + Able to evidence improved customer satisfaction and productivity achievements + Dutch As a Third Language An Advantage Nice to Have **Additional Role Requirements:** Some global travel will be required – valid passport needed. \#LI-AI1 \#LI-HYBRID \#INDUK24 ​ Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.