Technical Records Specialist 1 - PH Posting Begin Date: 2025/02/06 Posting End Date: 2025/03/06 Category: Administration Sub Category: Administrative Assistant Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 15.65 Maximum Salary: 17.75 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS ***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED. The Idaho Department of Health and Welfare, Division of Public Health has an opening for a Technical Records Specialist 1 in the Idaho Bureau of Vital Records and Health Statistics office in downtown Boise . The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Customer Service team includes downloading and processing online certificate applications, processing mailed in certificate applications, and providing telephone assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m. This position is not eligible for telework. This announcement will be used to fill vacancies at the Idaho Bureau of Vital Records and Health Statistics only. If you have previously applied for the Technical Records Specialist 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future permanent and temporary openings. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS + 11 paid holidays + Generous vacation and sick leave accrual beginning as soon as you start + Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/) + Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week) + PERSI Choice 401(k) + Deferred compensation plan + Life insurance + Short and long-term disability insurance + Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) + Wellness programs + Employee Assistance Program (EAP) + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: + Review information on applications for completeness and process complete orders. + Conduct telephone interviews to determine customer ability to obtain records. + Provide general information and instructions for requesting certificates. + Explain Bureau policies and procedures. + Receive payments for fees received by mail. + Download certificate applications that were completed online. + Make outbound calls to customers. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. MINIMUM QUALIFICATIONS: + Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience. + Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience. + Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. + Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. • Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public. • Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public. • Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting. • Demonstrated work experience reviewing documents and records for accuracy and completeness. Typically gained by 6 months working in an office or educational setting. • Demonstrated work experience questioning customers to obtain detailed information in a business setting. Typically gained by 6 months of volunteer or work experience assisting the public. Learn About a Career with DHW ***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: [email protected] PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.