Technical Records Specialist 2 - PH Posting Begin Date: 2025/02/03 Posting End Date: 2025/05/04 Category: Administration Sub Category: Administrative Assistant Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 17.85 Maximum Salary: 21.42 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS This is an ongoing announcement which means at the time applicants apply, we may or may not have an opening. Those applicants that take and pass the exam to show they meet the minimum qualifications will be placed on the referral list. When a position becomes available, the hiring supervisor will then directly contact those applicants they wish to interview off the referral list. The Bureau of Emergency Medical Services (EMS) and Preparedness, Division of Public Health, is hiring a part time temporaryTechnical Records Specialist 2for the Systems of Care Section. The position is located on Old Penitentiary Road inBoise. The TRS 2 will collaborate with other staff and supervisors to monitor the process and compliance for provider and agency licensures, EMS education and examinations; and TSE system designations. The position will utilize Idaho’s Gateway for Emergency Medical Services (IGEMS) system to accomplish daily tasks. This position will perform specialized support work involving an extensive in-depth knowledge of the program and system. The TRS 2 position requires a distinctive skill set: the incumbent must interpret, explain requirements, processes, and procedures to others via verbal and written communications. In addition, they must monitor licensure compliance, while building and maintaining relationships with staff , peers, and community providers. This position is not eligible for telework. This announcement may be used to fill full-time, part-time, and temporary positions. Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency. Employees are eligible for benefits if they work twenty (20) hours or more per week and the term of employment is expected to exceed five (5) continuous months. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS + 11 paid holidays + Generous vacation and sick leave accrual beginning as soon as you start + Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/) + Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week) + PERSI Choice 401(k) + Deferred compensation plan + Life insurance + Short and long-term disability insurance + Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) + Wellness programs + Employee Assistance Program (EAP) + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: + Determine and explain compliance with laws, rules, regulations and policies and take appropriate action providing information and services to customers in-person, over the phone and/or via email communications. + Provide technical assistance to EMS providers and agencies on interpretation of program regulations and licensing process. + Review documents for acceptability or conformance to licensure eligibility requirements according to rules, regulations, statutes, and program policies and procedures. + Review, evaluate, approve, and process requests for EMS licensure, education courses, instructor certification, vouchers, and exams. + Review, evaluate, approve, and process applicant background check documents as part of the provider licensing process. + Research, analyze, and interpret responses from criminal history records for dissemination to state, local, and independent agencies or private individuals. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. + Experience monitoring record systems to identify and correct errors.Typically gained by at least one year of related experience. + Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied. + Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action. + Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters. + Experience entering and retrieving data using a computerized record system.Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system. + Experience composing and proofreading business correspondence.Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basisORsuccessful completion of at least one college-level English composition or business English classANDsix months of experience composing business documents. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. + Experience monitoring a records system to identify and correct errors.Typically gained by one year of full-time work experience. + Experience researching a variety of sources to resolve problems.Typically gained by one year of full-time work experience. + Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. + Experience entering and retrieving data using a computerized records system.Typically gained by six months of work experience. Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers) ***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: [email protected] (http://dhwjobs@dhw.idaho.gov) PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.