Position Overview As a Technical Service Engineer, you will be responsible to represent Service Solutions in product issue resolution. This position will work with cross functional teams to define root cause and corrective actions of product issues and report findings back to International Motors field teams and customers. This is a technical role working with our dealer network to understand field issues arising within our customers’ vehicles, working with engineering to identify a solution for trucks in both post and pre-production to ensure maximum uptime for our customers. Main area of responsibility will be Heavy Duty Vehicle Powertrains (to include diesel engines, transmissions, engine electrical systems, and other powertrain subsystems. This role may also lead to exposure on other chassis systems as well. Responsibilities Extensive Powertrain Diagnostics, Repair, Issue Tracking, and Escalation Research, develop and implement service repair plans for vehicles in the field Assist and support the launch of vehicles that provide value to our customers reducing warranty and increasing vehicle uptime. Present and report status to upper-level management of activities and issues Write technical reports and develop base line diagnostics as necessary Liaison between Aftersales Organization and other teams within International Motors Actively involved in Project Management activities Manages or review dashboards and scorecards for daily visibility around group metrics and customer needs Develop and demonstrate competencies with Problem Solving Strategies and Tools Minimum Requirements Bachelor’s degree At least 5 years of technical service engineering, automotive service or truck service experience OR Master’s degree At least 3 years of technical service engineering, automotive service or truck service experience OR At least 7 years of technical service engineering, automotive service or truck service experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Minimum 3 years Vehicle Powertrain Diagnostics and Repair Preferred Medium and/or Heavy-Duty truck experience Degree in Engineering or Automotive Technology Understanding of vehicle software architecture and components Excellent mechanical and electrical aptitude Data processing experience Microsoft Teams and Power BI experience MS Office Proficient Excellent presentation skills and verbal/written communication skills Approachable with excellent interpersonal skills to work effectively across diverse teams Able to operate with a minimum of supervision and with an ownership mindset Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems Comfortable with the ambiguous and changing environment Understanding of International Service Information systems SPS/Six Sigma Certification Familiar with 8D/Pyxis ASE Certification a plus Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits. Company Overview At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com. *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.