At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Technical Field Service **Job Category:** Professional **All Job Posting Locations:** BE012 Diegem **Job Description:** **DUTIES & RESPONSIBILITIES** Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: + Responds to customer inquiries regarding EP Product installation process and coordinates with 3rd party suppliers when applicable. Analyzes and reports weekly back to Management on EP Products installation progress. + Processes EP Module requests, communicates EP Module to customers and inputs information in Technical Service Application. Analyzes and reports monthly back to Management on EP Modules installation progress. + Ensure all departmental training to Quality/Compliance programs associated with product complaint handling, procedures, and controls ensuring that the performance and quality of products conform to the established company standards + Work with EP Team and Non Direct Country's Assigned Team to ensure 100% compliance of all trainings when assigned + Act as Liaison between Technical Management Service team to facilitate compliance, (SOX & HCC) related to all annual training requirements. + Responsible for all logistics and coordination related to departmental meeting and team training sessions + Manage all costs associated with technical facility supplies, equipment and services. + Generate weekly and monthly reports to demonstrate Technical Service activities. + Ensure Ariba order are created when required and support the necessary payments + Assure all activities are within the Service Management System through daily updates and documentation + Supports the department to prepare the SLA ensure that are signed, returned and kept current + Support the Field Support Team to meet Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition + Support various project assignments through implementation as assigned. + Act as service liaison when working with various departments and organizations within J&J. + Responsible for communicating business related issues or opportunities to next management level + Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition + Responsible for ensuring personal and Company compliance with all Federal, State, local Company regulations, policies, and procedures + Performs other duties assigned as needed **EXPERIENCE AND EDUCATION** **MINIMUM** + AA degree with 2- 4 years of related experience and/or training; or equivalent combination of education and equivalent training experience. + Substantial experience in the then current technical service applications will be considered. + Or, High school Diploma with five to seven years, administrative support/customer relations/or technical service experience, or equivalent training **PREFERRED** + Bachelors degree in one of the following: o Business o Administration + 6 years experience in technical field service administrative related activities + 2+ years experience in EP **REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS** + English verbal and written communication skills. + Organization skills. + Knowledge of Microsoft Office