At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** **JOB TITLE: Technical Service Manager** **DEPARTMENT: Cardiac Rhythm Management/Patient Care Systems** **REPORTING TO: CRM Customer Support Director** **LOCATION: Tokyo** ************************************************************************************************** **Main Mission of Job** **“** **Careers that Change Lives** **”** 本ポジションは、Cardiac Rhythm Management (CRM)においてPatient Care Systems（PCS）チームのPeople Managerとなります。Medtronicミッションのもと我々の製品を使用いただいている患者・顧客に対しての遠隔モニタリング、プログラマ 、患者管理サービスの導入・維持管理・サポートを行うチームをリードしていただきます。 CRMは​​​​​​​、徐脈、頻脈性の不整脈や心不全などの慢性疾患を対象とした植込み型デバイスによる治療と、原因不明の失神の診断と 潜因性脳梗塞患者の心房細動診断をモニタリングする機会を提供します。 また、遠隔モニタリングシステムによって、心不全管理やデバイスマネジメント、アラート通知による患者管理を遠隔で行ない、治療の質 と安全性の向上をサポートしています。 **Main Responsibilities** **“** **A Day in the Life** **”** **Product Specialist** 国内外（米国本社含む）のステークホルダーと密に連携し、PCSの業務管理とチームビルディングを担当します。 ◇ 人材管理（人材育成と指導、パフォーマンスレビュー、1on1、エンゲージメント＆インクルージョンの醸成など） ◇ 業績管理（部門目標達成に向けた管理、業務展開に関する連絡や打合せ、優先順位決定、進捗管理、指示など） ◇ OU（事業部）方針を受けた戦略的アクションの策定 ◇ その他、PCS運営の為の必要な業務 **Must Haves** Knowledge/Education ・学士以上 Job Experience ・マネージメントスキル（マネージャー経験） ・IT関連の基礎知識やIT関連業務経験 Competencies/Language Skills ・自発的・クリエイティブな行動力 ・高いコミュニケーション能力／交渉力／プレゼンテーションスキル ・英語力（ビジネス英会話が可能、TOEIC 650以上相当） ・向上心/勤勉さ／パッション Computer Skills ・PowerPoint/Word/Excel Physical Requirements ・宿泊を伴う国内・海外出張が可能なこと **Nice to Have** Back Ground ・医療領域での実務経験 ・英語での実務経験またはTOEIC 800以上相当の英語力 Skills/Competency ・英語でのビジネスプレゼンテーション及び交渉 ・アプリケーションの開発経験（SQL言語、C言語など） Computer Skills ・ アドバンスなデータ分析経験、解析ソフトの使用経験 **Others** ・従事すべき業務：会社の定める業務 ・就業場所：会社が指示する管轄エリア Comment from hiring manager: CRMはMedtronicの起源である心臓植込み型ペースメーカをはじめ、植込み型除細動器等、心臓植込み型デバイスを扱っている部署です。Medtronicは本分野のPionneerであり、現在もトップメーカーとして医療に貢献をしています。本ポジションでは徐脈・心不全患者さんのデバイス植込み時や植込み後のフォローアップに必要な遠隔モニタリング、プログラマ 、患者管理サービスの導入・維持管理・サポートを管轄しているPatient Care Systems（PCS）チームをリードしていただく予定です。 CRMの文化として重要なインクルージョン、ダイバーシティ、リスペクトを持つチームを育てるために、多様な人材を尊重し、包括的な職場環境を作り上げるリーダーシップを発揮できる方を歓迎します。 また、自ら考え、行動し、その結果を分析して再度戦略を練って実行することを繰り返すことによりビジネスをリードしていただき、Medtronicミッションのもと我々の製品を一人でも多くの患者さんに届けられるよう、一緒に取り組んで行きたいと考えています。 積極的なご応募お待ちしております。 ****************************************************************************** **About Medtronic** **世界の医療を変えていくために。** **メドトロニックは「人々の痛みをやわらげ、健康を回復し、生命を延ばす」ため、医療技術、治療法、サービスの提供を行っています。私たちはよりよい明日の実現を目指して、日々挑戦を続けています。メドトロニックは働く人にとって刺激的で、やりがいある仕事に満ちた職場です。** **意義ある技術革新を生み出すため、私たちは強みである技術力をスピーディーに具現化することを目指しています。そのためには優秀な人材が不可欠です。メドトロニックは世界規模で起きている医療の課題に向き合い、患者さんの生活の改善に貢献します。一緒に未来を築いていきましょう。** **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com