Mexico
5 days ago
TECHNICAL SERVICE REP

 

Roles & Responsibilities

 

SAFETY, SECURITY & COMPLIANCE

·         Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By

·         Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk

·         Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations

·         Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

 

QUALITY

·         Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System

·         Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement

 

OPERATIONS

·         Has responsibility for providing "hands-on" technical support to the production, and repair of equipment and/or tools. 

·         In shop environment, receives field tools, takes them apart, repairs and refurbishes tool to go back to the field using blueprints, manuals, following protocols. 

·         Primarily activity is at workshop, troubleshooting, repairing, refurbishing, implementing mandatory modifications and executing and/or planning preventive and corrective maintenance of field equipment and tools, helping to mitigate assets related non-productive time and improve overall field service delivery performance. 

·         May be required to attend a client location to perform his/her duties whenever an R&M task is deemed necessary to carry over a field operation. 

 

COMMUNICATION

·         Maintains effective communications with all key stakeholders both internal and where appropriate external

·         Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports

 

 

FINANCIAL

·         All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses

·         Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure

 

PEOPLE & DEVELOPMENT

·         Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience

·         Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential

·         Supervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities

·         Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce

 

VISION & LEADERSHIP

·         Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times

 

 

Experience & Education

 

REQUIRED

·         Minimum 1-3+ years related experience with demonstrated competencies

 

 

Knowledge, Skills & Abilities

 

REQUIRED

·         Ability to work nights and weekends when needed

·         Proficient verbal communication skills

·         General knowledge of products to be sold and purchased

·         General computer knowledge

·         Must have basic reading, writing and math skills

·         Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form

·         Ability to maintain confidentiality; remain unobtrusive but present; demonstrate calmness and flexibility in a changing environment



 

 

 

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