Responsibilities Provide technical advice to the sales team to develop, sell, and successfully implement product or service solutions that will meet customer's needs. Provide technical advice during large or difficult negotiations, or with customers who are of strategic importance to the organization. Pre-sales activities include analyzing customer's technical needs and suggesting solutions. Post-sales activities include resolving implementation problems and conducting user training. Analyze customers' technical needs, develop proposals outlining how the organization's products and services can meet these needs and be integrated with the customer's existing systems and equipment. Develop and deliver sales presentations. Respond to more complex technical questions regarding the organization's product, system or service. Estimate the costs, resources, time, and technical requirements of delivering the organization's products and services to meet customer needs. Liaise with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed according to customer needs. Develop and deliver training to educate customers on the features of their purchase. Respond to complex customer questions. Troubleshoot, investigate, and resolve technical problems that arise during or after implementation. Coach and mentor less experienced engineers; check the quality of their work and help them resolve problems. Qualifications Career Level. Fully competent professional role. Requires in-depth knowledge and experience. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years and/or conclude. Impact of work is primarily within site or country.