JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

Choice of medical plans with prescription coverage

Employer HSA contribution

Dental & Vision Insurance

Paid Parental Leave

Short & Long-Term Disability

Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

401K with generous Company match & contribution

Accrued Paid Time Off

12 Paid Holidays

8 hours paid volunteer time per year

Robust employee wellness program

Tuition assistance program & Dependent scholarship program

On-site blood drives

Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.

Job Description:

Receive calls from Allison Transmission distributor and dealer representatives regarding transmission concernsManage technical case files by working with certified technicians on diagnosis and problem solvingAdvise distributor representatives of recommendations madePerform follow ups on existing cases and close cases as appropriateIdentifying customers’ needs and complaints, clarify information, research every issue, and provide solutionsCollaborate with other Allison Departments as necessaryFile and maintain all records and documentation in accordance with corporate retention policies.Receive calls from End-Users when requested to fill in for Customer Service Representatives and assist in providing them general informationOther duties as assignedAll TAC Cases are recorded with accurate data provided by the customerIdentification of root cause, successful closure of TAC case

Qualifications:

High school diploma or equivalent preferredSpecialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses, Certification preferred.Vocational or Technical Certification in vehicle repair preferredPortuguese and English proficiency preferred1-3 years of practical experience with vehicle maintenanceStrong Phone and Verbal Communication along with active ListeningMechanically inclined and possess a strong understanding of vehicle maintenance and repairAnalytical thinking/Problem solvingPrevious customer service experienceDemonstrates excellent written communicationGood understanding of Microsoft Office

Geographic Coverage:

based in Indianapolis, IN; supporting Brazil

People Component 

Work in collaboration with teams to help problem solve

Customer Size

Responsible for Direct Communication with South American Channel Partners, and Customers

Complexity of products sold

Must understand basics on all products while recording customer issues and complaint

 

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.