Technical Service Specialist Date: Oct 17, 2024 Location: Assumption, IL, US Brand: Grain & Protein Workplace Type: Hybrid/Remote Please note that as of November 1, 2024, Grain & Protein is not part of AGCO and now operates as a separate business under a new ownership. However, for your convenience, Grain & Protein’s career opportunities will continue to be accessible through AGCO's career site until further notice. We appreciate your understanding during this transition period and look forward to your application. For your convenience, the press release can be found here:AMERICAN INDUSTRIAL PARTNERS COMPLETES ACQUISITION OF AGCO'S GRAIN & PROTEIN BUSINESS (https://www.prnewswire.com/news-releases/american-industrial-partners-completes-acquisition-of-agcos-grain--protein-business-302294121.html) Grain and Protein Technologies is a global organization with nearly 4,000 employees who develop technological solutions for farmers. Through products such as silos, grain drying and moving equipment, and connected controllers to improve animal welfare, the company’s mission is to provide smart solutions to ensure sustainable agriculture. The North America team is seeking a talented, passionate, and highly motivated **Technical Service Specialist** to join our **Field Technical Services team** based in **Assumption, IL.** As a Technical Service Specialist, you willeducate GSI dealer network in repairing, installing, maintenance, and operation of GSI equipment. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GSI equipment. **Your Impact** + Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly. + Assist callers with diagnosing opportunities i.e. form, fit and operation of products, part identification and or part numbers for GSI Brand name products. + Documenting call details into Salesforce Case Management System for future collaboration with Internal support teams – Engineering, Manufacturing, Quality, and Warranty. + Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio. + Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings. **Your Experience and Qualifications** + Technical Degree or equivalent course studies + 1-3 years technical & Mechanical experience in agricultural field a plus. + Understanding of electric circuits, wiring schematics, and drawings. + Broad understanding of all GSI Group products, preferred. + Ability to develop training materials and train others on service, troubleshooting and operation of GSI product lines. **Your Benefits** + Attractive, fair remuneration including participation in our bonus scheme + Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework + Health and life insurance **Your Workplace** You will be working a hybrid role based in Assumption, IL. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. **Join us as we bring agriculture into the future and apply now!** Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. **Smart Solutions** Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results. **Job Segment:** Sustainable Agriculture, Developer, Technical Support, Engineer, Agricultural, Agriculture, Technology, Engineering