This position reports to
Service Manager
Your role and responsibilitiesIn this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. •\tCoordinate and schedule Field Service Technicians, ensuring timely and efficient Dates and times to clients.•\tCommunicate with Clients, Internal Comms to provide updates on Field Service Technicians status and resolve any issues or delays.•\tUtilize service management system to track and manage Field Service Technician work completion to plan next site visit and maintain accurate records of all Service level agreement activities.•\tCollaborate with internal teams to optimize supply chain processes and improve overall efficiency.•\tPerform data entry tasks to update information in all the systems.
Qualifications for the rolePrevious experience in a dispatching or Field Service Technician position role preferred.Familiarity with Robotics and Field Service functionalities.Strong communication skills, both verbal and written, to effectively communicate with customers.Excellent phone etiquette and interpersonal skills.Ability to type accurately and efficiently and experience working in Robotics is essential.Note: This job description is not exhaustive. The employee may be required to perform additional related duties as needed to support the ongoing needs of the organization.
BenefitsRetirement planAccident insuranceHealthcare planWellbeing programMore about usABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.