Technical Service Specialist
Abbott
Abbott, a global leader in in vitro diagnostics, offers a broad array of innovative instrument systems and tests for hospitals, reference labs, blood banks, and clinics. Our products provide automation, convenience, cost-effectiveness, and flexibility. By transforming medical diagnostics from an art to a science, Abbott has played a pivotal role in shaping the diagnostics industry, committed to enhancing patient care and reducing overall costs.
We are recruiting a **Technical Service Specialist (Field Service Engineer)** for Belgium.
As a **Technical Service Specialist** , you'll perform on-site activities related to planned maintenance, troubleshooting, hardware & software upgrades, and installations.
**Responsibilities:**
+ Schedule and execute planned maintenance to ensure instrument reliability.
+ Address demand calls by utilizing remote analysis tools for troubleshooting.
+ Conduct installations and deinstallations of instruments.
+ Achieve success measured by customer satisfaction (NPS), service KPIs (tickets per day, First Time Fix Rate & Mean Time to Repair), and regional growth and profitability.
**Your Profile:**
+ Bachelor's degree or equivalent experience required. Preferred in medical, electrical, mechanical, or medical technology.
+ Proven experience in a similar role, supported by references.
+ Effective engagement with customers, especially lab staff.
+ Technical expertise in product lines.
+ Excellent communication skills.
+ Ability to identify and resolve issues.
+ Proficient in using analytical tools and software.
+ Fluent in English, with proficiency in French
**What We Offer:**
Join Abbott for a diverse, challenging international role in a dynamic and enjoyable work environment. Expect excellent benefits, a positive atmosphere, a personal growth plan, comprehensive training, and solid career prospects. Our global presence in healthcare provides rich opportunities for your professional journey.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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