The Technical Service Specialist is a product technical resource for the market sales team. He/she will support all Axalta products in Economy and Value segment to promote growth and customer loyalty. The Technical Service Specialist works as a member of a Distribution Economy Segment Sales team to contribute to sales growth and customer satisfaction. This is a remote-based role in Texas with initial focus in the Houston Market and will require up to 75% travel.
Key Responsibilities:
Develops, trains, and supports our distributor personnel to meet the needs of our collision shop customers, with primary focus on the Economy Segment in the areas of new products, technical support, training availability.Maintain expert level of knowledge and competency in all Axalta brands focusing on the Economy and Value Segment products to support new customer installations, training, and certification of painters, and troubleshoot technical issues.Conducts education events like refinisher meetings, lunch and learns, WOW sessions and counter clinics in both English and Spanish to provide guidance in optimizing paint and material system performance and profitability specifically geared to meet ‘Over the Counter’ and ‘Economy’ Segment customer’s needs.Demonstrates safety awareness at all times, including emphasis on the safe application of products and the use of personal protective equipment while acting as an example for customers.Is a strong team player and actively seeks opportunities to support market activities; collaborates well with team and eagerly contributes ideas during market meetings.Completes and participates in all ongoing trainings – assessments and certifications for all Axalta brands and technologies primarily focusing on the Economy and Value Segmented products.Maintain close contact with Economy Segment Sales team members to support, track, and increase Distributor purchase of Economy and Value segmented products.Manages overall selling expense within designated budget.Remains current with industry trends and association activitiesDemonstrates teamwork with peers and other resources to meet customer needs and document progression.Maintains a flexible schedule and willingness to travel outside of Texas market.Job Requirements:
5 years of refinish and automotive coatings experience.Fluent in Spanish.Willing to travel up to 75% via car (vehicle will be provided, valid driver’s license is required).Good understanding of body shop operations and application equipment.Automotive distributors experience.Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
2 - Professionals (EEO-1 Job Categories-United States of America)