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Technical Services Manager - London, 76 Southbank

The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the Aviva (AI) portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.

The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of AI. The role requires the effective management of these partners to provide the services within the agreed scope and budget and in accordance with their contractual obligations, SLAs and key performance indicators. The TSM will work in collaboration with all members of JLL & the AI team

Responsibilities

Develop and implement operational best practices and working initiatives.

Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered.

Effectively contribute to the completion of individual buildings Activity Calendar and significant building events. Eg. Annual black building tests, M&E audits, actions, and document review

Proven track record of technical problem solving.

Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience.

Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations.

Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately.

Ensure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure.

Lead in energy management for the portfolio at individual building level. Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on.

To enhance the capability of existing buildings technology, contributing where required  to the development of new SMART building technology platforms, and data analysis. Ensure the Client's assets operate at their optimum performance and that energy is closely managed and reported in accordance with building accreditations such as Nabers.

Soft land newly completed buildings into operations after they have achieved practical completion. Assist in collating, measuring, and analysing building data necessary for obtaining the initial Nabers rating. Coordinate with the key retained construction contractors and design engineers responsible for achieving the design rating.

Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects.

Qualifications

Preferably professionally registered (IEng or CEng) or working towards this

Preferably HNC or Degree in Building Service Engineering or relevant engineering subject

Preferably equivalent minimum 10 years’ experience at technical engineering management level.

Membership of IWFM or AssocRICS and or IOSH

Preferably National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Proven track record of technical problem solving

Ability to communicate technical subject to non-technical customers and team members

Ability to produce technical reports

Extensive mechanical, electrical BEMS and SMART buildings services knowledge

Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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