The Technical Services Manager (TS-Manager) manages a team of technical service representatives who Interact with customer or SHW facility. TSR may be assigned to a Site, Field Travel or as a Specialized skillset. Traveling in the field to sites along with Sales Reps, Sales Management and TSR to ensure solid product and application support, information; ensures the best technical service possible. As Manager, works as a resource as needed to answer customers' technical or scientific questions regarding specific product or service and operation or maintenance including application and equipment. Converses with TSR team and customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises as necessary between technical,  sales, and operations (plants and facilities) especially at the manager level. The TS-Manager ensures TSR team trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. As needed, coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. As TS–Manager, a minimum of 5 years successful technical service experience is required, demonstrates a command of knowledge in division technology, product, application.