Job Overview Implement a positive and proactive health, safety and wellbeing culture within the team. To be commercially and operationally responsible for the successful delivery of the Technical Services elements of the Irvine GSK contract. To provide the client GSK Irvine with professional, comprehensive, engineering excellence across the contract portfolio, with regards to reactive & planned maintenance. To build a strong working relationship with both internal and external customers including sub-contractors to ensure that all services are delivered in a professional, timely and cost effective manner. To successfully manage and lead the site team to ensure that a proficient service delivery is maintained at all times. To fully understand GSK's expectations and be fully conversant with contract & specification documents, associated KPI's and ensure that services are organised to meet those expectations.

 

Main Duties

 

·       To undertake the role of Tech Services Manager operating as the main point of contact for the customer, developing working relationships and to understand their business needs and         requirements.

·       Manage and co-ordinate MITIE's activities within the contract whilst ensuring the site team and all sub-contractors are managed and service levels are met in line with the contractual CI's, KPI's and PI's

·       To manage and support the Site Lead with the day to day running of the operational team, deputising in his absence.

·       To manage the operational delivery team  including the people management of the calibration team staff.

Support the organisation & management of Mitie related goods, materials and consumables stock and support the ordering process.

·       To analyse delivery performance and develop on-going contribution to the contract, controlling and minimising operational, financial and commercial risk.

·       To work closely with the GSK customer on all aspects of service delivery for both maintenance & calibrations teams.

·       To drive the development of a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan

·       In collaboration with the Site Lead develop a succession plan for all key roles within your team.

·       To build positive and productive working relationships with GSK, delivering excellent customer service and seeking ways to continuously improve and surpass expectations

·       Ensure that all contractual CI's, KPI's & PI's are continually met for the contract and that working towards achieving success is embedded across the teams

·       To provide management information/reporting as required

·       To monitor and control supplier, sub-contractor and labour costs to ensure transparency & accuracy is achieved

·       To stay abreast of opportunities for developing energy saving initiatives to support the customers' carbon reduction initiative.

·       Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements

·       To understand and complete all work related documentation accurately and on time

·       To understand and comply with Mitie & GSK policies and procedures

·       To carry out work in a safe and diligent manner

·       To comply with all Mitie & GSK QHSE policies and procedures

·       To attend and fully participate in training and appraisal activities as required

·       Ensure HSE/Team briefings and Tool Box Talks are delivered to direct reports as required.

·       Understand and implement the site escalation and Business Continuity procedures appropriately.

·       Participate in site audits as per communicated schedule.

 

Client / Customer / Line Manager:

·       Manage and deliver all works as directed by the client and line Management.

·       Ensure that business critical asset down time is minimal.

·       Communicate with the line Manager / client in a timely manner as required

·       Respond in a timely manner to verbal and written requests.

·       Adopt a proactive approach to all aspects of service delivery.

·       Support, develop and communicate best working practice.

·       Where applicable, provide accurate reports in a timely manner

 

Compliance:

·       Ensure legislative compliance for assets within scope are continually achieved

·       Report accidents into LifeLine and promote within the site teams

·       Report near misses into LifeLine and promote within site team

·       Oversee the management of all contract compliance reports ensuring these are submitted on time and as required

·       Arrange/attend/chair & actively participate in internal and external meetings as required

 

 

Health, Safety, Quality and Environment (HSQE)

·       Prepare and communicate RAMS for work within scope.

·       Ensure QHSE standards are maintained and promote best practice and site specific core values.

·       Ensure legislation and company operating procedures are adhered to

·       Report any unsafe activities / risks promptly to the Client / Line Manager.

·       Follow Group and company policies and procedures at all times;

·       Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·       Use all work equipment and personal PPE properly and in accordance with training received;

·       Report any issues or training needs to your Line manager and /or  via your divisional incident reporting system;

 

 

 

  What we are looking for

·       Holds relevant professional, technical or management qualifications, and/or has relevant experience

·       Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.

·       Able to represent MITIE professionally at both internal and external meetings

·       Able to undertake budget setting and demonstrate appropriate financial management

·       Able to lead, motivate and manage a team effectively

·       Seeks out and takes opportunities to learn new skills as part of personal professional development

·       Leads by example in all role activities

·       Exceptional customer service and communication skills

·       Good written, numeric and verbal skills

·       Organised and methodical with the ability to multi-task.

·       Approachable team player, able to work on own initiative and with colleagues and clients alike.

·       High levels of self-motivation, technical inquisitiveness, enthusiasm and commitment

·       Be pro-active and capable of anticipating potential faults.

·       Works well under pressure.

·       Previous relevant experience in a similar role or industry

·       Experience in a similar field in being a member of an engineering team is desirable.

·       Experience in (CMMS Computerised Maintenance Management Systems) such as MERPS & SAP is essential.

·       Strong general IT skills essential (Microsoft word, excel, PowerPoint, Outlook etc)

·       Strong knowledge of Health & Safety supported by IOSH / NEBOSH qualification or willing to undertake

·       Trade skills and qualifications or industry experience.

·       Have a solid background in commercial building maintenance.

·       People Management training or willing to undertake.

·       Exceptional customer service and communication skills

·       Good written, numeric and verbal skills

·       Organised and methodical with the ability to multi-task.

·       Approachable team player, able to work on own initiative and with colleagues and clients alike.

·       High levels of self-motivation, technical inquisitiveness, enthusiasm and commitment

·       Be pro-active and capable of anticipating potential faults.

·       Works well under pressure.

·       Previous relevant experience in a similar role or industry

·       Experience in a similar field in being a member of an engineering team is desirable.

·       Experience in (CMMS Computerised Maintenance Management Systems) such as MERPS & SAP is essential.

·       Strong general IT skills essential (Microsoft word, excel, PowerPoint, Outlook etc)