Technical Services Specialist Print (https://www.governmentjobs.com/careers/cstx/jobs/newprint/4781539) Apply  Technical Services Specialist Salary $23.46 - $35.20 Hourly Location College Station, TX Job Type Full Time Job Number 2502338 Department Police Department Division Police Administration Opening Date 01/07/2025 Closing Date 3/7/2025 11:59 PM Central Hiring Range $23.46-$25.81 + Description + Benefits + Questions Description Under general supervision of the Technology Services Coordinator, the Technology Services Specialist ensures proper computer operations so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established Service Level Agreements (SLAs). Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require on-site, hands-on help at the desktop level. This position is distinguished from the entry level classification in that this classification provides advanced high-quality level II, lifecycle technical support service by responding to incidents and resolving end user requests. Principal Duties + Provide level two incident and request response and resolution for IT services relating to computing and peripherals by utilizing technical knowledge of operating systems, equipment, application packages and diagnostic troubleshooting utilities, and assist with level one requests. Record, track, and document the service desk request and incident process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. + Maintain up to date software, hardware, and equipment asset information from requisition through retirement in the configuration management system. + Prepare assets for deployment, including preparation and application of images, software installations, and delivery. + Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. + Prioritize, schedule, and escalate problems, evaluate documented resolutions, test fixes to ensure problem has been adequately resolved, analyze trends for ways to prevent future problems and alert management to emerging trends in incidents. + Perform a variety of service desk related tasks to include but not limited to assisting in software releases and rollouts according to Change Management best practices and developing help sheets and FAQ lists for end users. + Perform other related duties as assigned and/or required. Qualifications REQUIRED: High School Diploma or G.E.D. and one (1) year related technical training, or two (2) years related experience in the field of work; or an equivalent combination of education and experience. Texas Driver’s License. Ability to attain ITIL Foundations Certification within 12 months from date of hire. Knowledge of advanced computer hardware including desktops, laptops, portable computing devices, network printers, scanners, and tablets. Knowledge of operating systems, including Microsoft Windows 7 and higher. Supportable knowledge of the Microsoft Office Suite, Adobe Reader, and Web Browsers. Strong written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly, and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Ability to perform essential duties an environment that entails sitting for extended periods of time, operating keyboards, power tools and other computer components, and lifting and transporting moderately heavy objects such as computers and peripherals. PREFERRED: Possession of the following certifications: ITIL Foundations Certification, CompTIA A+ Certification and Network+ Certification. Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes. Knowledge and experience utilizing Microsoft System Center Configuration Manager to manage hardware, apply images, and deploy software. Experience with operating systems, including Microsoft Windows 7 and higher, iOS and Android. Asset management experience. Supplemental Information SPECIAL REQUIREMENTS: Additional Criminal Background Screening Required: In addition to the standard pre-employment criminal background check, individuals receiving a conditional offer for this position shall be subject to a finger-print based background screening due to the required access to secured buildings and/or secure data systems. Position posted until filled or closing date. We offer a comprehensive benefits package to include; Medical, Dental, Vision, Prescription Drug Coverage, Paid Holidays, Paid Vacation, Paid Sick Leave, Paid Parental Leave, TMRS-Retirement (2:1 matching), Deferred Compensation, Term Life AD&D, Dependent Life, Flex Benefits, an Employee Health Clinic & Educational Assistance. . 01 Do you meet the minimum qualification for this position? + Yes + No 02 Do you currently possess an ITIL Foundations Certification or have the ability to obtain an ITIL Foundations Certification within twelve (12) months from your date of hire? + Yes + No 03 Please share your experience with handling customer service/problem resolution in an IT role with a diverse customer base. 04 Please provide additional information that describes your knowledge & skills as it relates to this position. Required Question Agency City of College Station Address 1101 Texas Avenue College Station, Texas, 77840 Phone 979-764-3517 Website http://csjobs.cstx.gov Apply Please verify your email addressVerify Email