Position Overview: You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 11 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient. Reporting to the Technical Services manager, The Technical Services Specialist has the independent authority and responsibility for developing, implementing, coordinating, communicating, consulting and updating programs to support the Technical Services department for the Bakery business. This person serves in an essential support and advisory subject matter expert (SME) role to the Bakery in areas such as creating, coordinating, implementing, resolving issues independently and overseeing the performance of technical specifications for all Bakery products for a bakery with more than 600 staff members that create delicious cheesecakes and memorable experiences. You’ll thrive in this position if you are: Driven by results: you are conscientious and persistent about delivering timely, high-quality deliverables and performing all job functions safely while following instructions. Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait. Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift, learning to perform new tasks as required for business needs and work extended hours if necessary. A team player: While you’re a capable self-manager, you thrive when you’re part of a team and don’t mind getting your hands dirty on your own if needed. Here’s more of what you’ll get to do: Independently develop, deploy, oversee and update procedures which assure product quality throughout the bakery including ingredient and packaging specification including labeling, and manufacturing procedures Communicate and enforce The Cheesecake Factory Bakery standards in the areas of ingredient and product standards, process specifications, formula compliance, and regulatory compliance. Be the technical support to the plant to proactively and independently address process improvements and customer complaint corrective actions. Act as the technical liaison between R&D and operations as well with customers and vendors. Lead new product rollout meetings with the Operations and the QA Staff to communicate new specifications and processing procedures. Create, modify, enhance and maintain electronic product specifications working with operations team to make the specifications user-friendlier. Create and revise nutritional panels and ingredient statements for new products using Genesis software and Ezlabel and Foxjet. Maintain an electronic file of all-nutritional data and ingredient label for all revised product labels. Create electronic files for all new ingredient and packaging specifications and develops internal product specifications that meet The Cheesecake Factory format and standards Inputs new recipes provided by R&D into the system as to create specifications and batch sheets for operation to execute the product. Create, coordinate and deploy customer specification sheets. Leads qualification of new suppliers by contacting them, obtaining relevant documentation, independently resolving issues, and making the decision if the information supports the qualifying of the vendor. Creates, deploys, communicates, resolves issues and questions and maintains regulatory compliance documents for all export of product. These compliance documents are used bakery wide. Active member of the Bakery packaging taskforce that contributes in the development of new packaging concepts for new products. Provide subject matter expertise support and assistance to all areas of the Bakery and Corporate such as Product Development, Research and Development, Marketing and Sales, Production Management, and Quality Assurance to resolve problems and ensure a smooth flow of development activities into the production environment. Work on special projects. What we require: 2+ years of experience in Technical Services in a food manufacturing environment B.A. or B.S. degree in the field of science (Biology, Chemistry, Biochemistry, Food Science or Technology, etc). Excellent computer skills (Word, Excel, Outlook, MS Project). Experience with Inline and nutrition labeling software. Experience with Enterprise Resource Planning (ERP) systems and quality check mobile platforms. Ability to define problems, collect data, establish facts, and draw valid conclusions. Basic Technical Writing Skills. Excellent communication skills. What we offer: Eligible for annual bonus Vacation and sick time Medical, Dental & Vision 401K with company match 25%-35% discount when dining as a guest Discounted cheesecake purchase program Annual stipend for dining in our restaurants About the Company: Recognized as one of the FORTUNE “100 Best Companies to Work For”, The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Cheesecake Factory Bakery and The Cheesecake Factory Bakery at Home branded cheesecakes and desserts in retail and food service outlets nationwide. #SoCheesecake #LifeAtCheesecake The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.