Join our Team About this opportunityTechnical Support Engineer – (Cloud)Engineering Degree or equivalent experience in TelecomWhat you will doTo investigate, fix, deliver remedy & restorations and produce solutions to customer support tickets, CSRs (Customer Service Requests)..To participate in software upgrades and updatesShould be able to use support tools for ticket handling.Through contact with external customers and internal support functions capture data and information about any specific problem that has been reportedCritical issue of support tickets to next level of competence units. If the CSR cannot be answered/solved within the time limit.In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.Isolate the product faults and raise it to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.May need to work in shifts and Emergencies Support rota !To lead and complete the implementation of new software releases on test labs.You will bringTo ensure customer satisfaction with the performance of installed systems by successful handling all reported technical problems.Provide regular progress updates in the support system for each assigned support issue.Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported

 

​Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

 

​Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

 

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 

 Primary country and city: India (IN) || [[location_obj]]

Job details: Support Engineer