Responsible for all aspects of IT infrastructure support within Mistras offices, including network connectivity, computer hardware and software maintenance, printer support, and local server support.  Understands local IT requirements and is able to articulate them into hardware and software requirements.  Participates in, or manages, infrastructure upgrade projects, system migrations, and hardware refresh.  Has the acumen to work with the senior management of the office to identify business requirements and make recommendations on suitable technology solutions.  Will document current and future IT infrastructure.

The Technical Solutions Analyst is the primary functional role on the team responsible for the overall level of IT Service within Mistras Group.  This team, reporting up to the Director of IT Infrastructure & Security, supports desktop, application, server, printer, and local connectivity for offices within specific regions. 

 

MAJOR RESPONSIBILITIES/ACTIVITIES:

Provides a high level of customer service to the local offices by assuming responsibility of assigned Help Desk tickets from receipt through resolution. Delivers solutions to hardware and software problems using troubleshooting expertise, research, or escalation to appropriate Subject Matter Expert. Ensures continuous connectivity by reporting/resolving local or wide area network problems. Establishes or modifies user access to systems through user creation, change, or termination following policies, best practices, and established Mistras change control procedure. Works with Infrastructure teams to maintain acceptable functionality of local servers, including software updates and hardware maintenance. Provides remote communication through connectivity of mobile devices to Mistras email. Works with Infrastructure teams to come up with cost effective and technically sound hardware or software recommendations to business management to resolve identified problems and manages procurement process. Participates in IT projects as needed. Reduces operational risk though accurate documentation of infrastructure and systems. Performs other duties as assigned.

MINIMUM REQUIREMENTS:

Wintel based hardware, software, and Operating Systems. Microsoft servers, Active Directory administration, and troubleshooting. All office productivity applications and suites, including Adobe, Microsoft Office, Visio, and Project. Understanding of network technologies and concepts. Associates Degree in Computer Technology and / or equivalent experience. Industry certifications (A Plus, MCP, etc.) preferred.

ESSENTIAL PHYSICAL FUNCTIONS:

Frequent lifting up to 30 lbs.

SUPERVISORY RESPONSIBILITIES:

None

TRAVEL:

Up to 50%

 

#LI-KM1

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled: