Technical Solutions Architect

Location: Nashville, TN or Remote - USA

Asurion is redefining the way people care for and repair their technology, helping customers stay connected to what matters most, wherever they are. As we transform our offerings into a Service Experience Platform, we are focused on establishing Asurion as a premier partner by delivering indispensable products, differentiated capabilities, and a world-class customer experience that makes technology support effortless and drives long-term growth.

As a Technical Solutions Architect embedded in the GTM team, you’ll serve as the technical lead for strategic client engagements. You’ll collaborate closely with sales, product, and engineering to design scalable, tailored solutions that solve complex customer problems. Your work will directly impact deal velocity, customer satisfaction, and long-term client success.

This is a high-visibility, high-impact role ideal for someone who thrives at the intersection of technology, strategy, and customer engagement.

What You’ll Do:

Partner with GTM leadership, Sales, and Business Development teams to understand client goals and determine how to implement compelling, technically-sound solutionsLead technical discovery sessions and assess client environments to map business needs to platform capabilitiesArchitect end-to-end solutions, including integrations, APIs, data flows, AI/ML features, and custom configurationsTranslate client requirements into actionable documentation for Product and Engineering teamsSupport the creation of client proposals, RFP responses, proof-of-concept builds, and technical demosServe as a trusted technical advisor throughout the sales lifecycle, including pre-sales, implementation, and post-launch; help drive solution adoption during post-sale handoffStay up-to-date on product roadmap, new platform capabilities, and emerging technologies that can add value to client solutionsAct as a feedback loop between the field and Product/Engineering to influence future development

What You’ll Bring?

5+ years of experience in a technical solutions architecture, pre-sales engineering, or related roleStrong technical background with experience in SaaS, APIs/integrations, cloud platforms (e.g., AWS, GCP, Azure), and/or AI-driven productsAbility to quickly understand complex customer environments and design practical, scalable solutionsExcellent communication skills with the ability to present technical concepts to both technical and non-technical stakeholdersExperience supporting consultative enterprise sales cycles and/or responding to RFPsProven ability to collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teamsBonus: experience in contact center technology, customer experience platforms, or enterprise AI applications