Client Reference Code: 2025-48748

JOB SUMMARY

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.  Responsible for building relationships with customers and providing a high level of quality customer service.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceTroubleshoot and repair equipmentVerify the integrity of accessories and clean the equipmentConfigure equipment to customer specificationsInstall RAM, hard drives and other PC componentsKeep asset management data up to dateRefresh end-of-life PC equipmentAnalyze, test, evaluate and deploy new products and servicesSet up, configure, and troubleshoot desktops, laptops and printers in a call center environmentImplement BIOS, driver and software updates for supported equipment and applicationsSupport remote/offsite access for end users

REQUIRED QUALIFICATIONS (Skills/Abilities and Knowledge)

Ability to read, write, speak and understand EnglishProficient in using Microsoft Windows and Microsoft Office productsSkilled in installing, repairing and troubleshooting computer hardware and PC componentsExperience in installing software, applications, and patchesExperienced at repairing Windows-based PC computer hardwareProficient in working with users remotelyGood communication and customer service skills to relate with end users, team members and support workersAble to ensure that all requests from user are logged and right procedures are followedManage time and priorities effectivelyAbility to work with little supervisionCommitted to learn and relate technical conceptsDetail-orientedAble to lift up to 50 lbs

Education

Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience

Related Work Experience

1 year of related IT experience1 year customer service experience

WORKING CONDITIONS

Office environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Job Code : IPC145

2025-48748
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13554 Business Unit: Customer Operations Zip Code: 33823

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