**Job Title** Technical Specialist III **Job Category** Information Technology **Job Description** What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Technical Specialist III** based at our **Greenville, NC** location. What you will do: · Install, develop, monitor, troubleshoot, and support technical systems and solutions to deliver efficient, customer-friendly services. · Follow established standards to ensure consistency, cost-effectiveness, and continuous improvement. · Enhance existing processes and capabilities, identify cost-saving opportunities, and propose improvement ideas. · Manage your own tasks with limited supervision and provide leadership to Level I and II team members through mentoring, specification development, and work planning. · Assist in resolving technical issues during crisis situations, communicating effectively with supervisors and other technology groups. · Proactively suggest innovative and productivity-enhancing ideas to improve service delivery and customer satisfaction. Who you are: · Strong interpersonal and communication skills to foster teamwork and customer engagement. · A proactive and detail-oriented approach, with the ability to manage tasks independently and prioritize effectively. · Analytical and problem-solving skills to identify root causes and implement effective solutions. · A passion for mentoring and supporting the development of colleagues. What you will need: · **Education:** Bachelor’s degree preferred but not required. · **Experience:** Minimum of 3 years in a technical role with systems management, implementation, and process improvement experience. · **Certifications:** Professional certifications relevant to the role (e.g., PMP) are beneficial. · **Knowledge:** Familiarity with professional practices and technical expertise through education or hands-on experience. Skills, Experience & Abilities · **Technical Proficiency:** Experience delivering technical work such as installation, monitoring, troubleshooting, and program development. · **Process Improvement:** Ability to assess current processes, suggest improvements, and implement cost-saving solutions. · **Leadership and Mentorship:** Experience guiding and mentoring junior team members, developing specifications, and overseeing work plans. · **Problem Solving and Crisis Management:** Strong analytical and problem-resolution skills, with experience managing incidents and crises effectively. · **Customer Focus:** Commitment to delivering customer-oriented solutions through innovation and technical expertise. · **Communication:** Strong written and verbal communication skills to collaborate with cross-functional teams and customers. Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-ER \#LI-HYBRID **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** No **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**