Splunk is here to build a safer and more resilient digital world. The world's leading enterprisesuse our unified security and observability platform to keep their digital systems secure andreliable. While customers love our technology, it's our people that make Splunk stand out as anamazing career destination and why we've won so many awards as a best place to work. If youbecome a Splunker, we want your whole, authentic self, what we call your "million data points".So bring your work experience, problem-solving skills and talent, of course, but also bring yourjoy, your passion and all the things that make you, you. Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring thetechnical health of our customers. This position requires extensive knowledge of Splunkproducts to provide guidance on standard methodologies for Splunk Cloud and Enterprisedeployments. The Technical Success Engineer also assists customers in their adoption journeyby offering product support, advisory services, and handling critical issues. By fulfilling theseresponsibilities, this role helps customers improve the value of their Splunk investment whileensuring that their platform is operating efficiently. What you'll get to doAct as a point of contact for technical health issues and partner with escalation management for commercial customers.Provide mentorship, planning, and recommendations for a customer’s overall technical health.Supervise the overall health of customer environments, which include cases, urgent issues,outages, ongoing projects, possible bugs, and performance of diagnostic health checks asneeded.Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership)Work with relevant teams to proactively handle customers' critical issues, recommendenvironment upgrades or add-ons, upgrade readiness, new feature awareness, andmaintenance windows.Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.Keep the customer advised of key information that may be essential to their success (e.g.product roadmaps, new product releases, special customer events, or organizationalchanges).Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.Assess cloud overages and leverage appropriate services for workload optimization.Participate in QBRs with customers virtually to review service levels, usage metrics andcustomer environment performance.Deliver customer onboarding mentorship, enablement planning, administration, andmanagement workshops. Must-have QualificationsExperience in technical support, professional services, systems administration/engineering or related experience.Experience building customer relationships and handling commercial accounts.Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.Familiarity with Splunk-related products.Strong verbal and written communication skills with the ability to communicate technicalconcepts to non-technical audiences ranging from individual contributors to senior leaders.Work independently and as part of a team.Occasional travel may be required.Splunk Architect Certification achieved within 6 months of start.Proficient in English.  Nice-to-have QualificationsWe’ve taken special care to separate the must-have qualifications from the nice-to-haves.“Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box.We’re not hiring a list of bullet points–we’re interested in the whole you.BA/BS technical degreeKnowledge of software development process and technical environmentsSolid understanding of Splunk Core PlatformOther industry certifications from AWS, Google, and AzureAbility to converse in Spanish or French Splunk is an Equal Opportunity Employer At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also thesmart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees aresupported to bring their best, most authentic selves to work where they can thrive. Qualifiedapplicants receive consideration for employment without regard to race, religion, color, nationalorigin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, maritalstatus, age, physical or mental disability or medical condition, genetic information, veteranstatus, or any other consideration made unlawful by federal, state, or local laws. We considerqualified applicants with criminal histories, consistent with legal requirements.

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