Role Summary:The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on best practices for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.
Must-have Qualifications: 5+ years’ experience in technical support, professional services, systems administration/engineering or related experience5+ years experience building customer relationships and handling enterprise accounts.Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.Familiarity with all Splunk-related productsStrong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.Work independently and as part of a teamTravel up to 30% may be required.Splunk Architect Certification achieved within 6 months of startProficient in English
Nice-to-have Qualifications:BA/BS technical degreeKnowledge of software development process and technical environmentsSolid understanding of Splunk Core PlatformOther industry certifications from AWS, Google, and Azure
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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