Complete Description:
**local candidates strongly preferred
***ONLY personal interviews conducted for these positions, no exceptions
****candidates must commit to the full term of contract
Please make sure candidates possess all required skills listed in skills matrix!
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
Skills:
Considerable knowledge of Microsoft Operating systems; Windows XP and Windows 7
Required 3 Years
Working knowledge of MS Office, Outlook
Required 3 Years
Ability to use software tools (dameware etc) to remotely connect to workstations.
Required 3 Years
Ability to perform software installations, configurations and troubleshooting hardware and software.
Required 3 Years
Understanding of basic Active Directory functionality such as account setup, GPO processing, workstations groups, etc.
Required 3 Years
Demonstrated customer service skills in a large production environment
Required 3 Years
Demonstrated trouble-shooting and analytical skills
Required 3 Years
Demonstrated ability to work independently or with minimal super visions
Required 3 Years
Must have excellent customer support skills
Required