At Apple, we believe that dedication, an inclusive environment, and innovation fuel the ultimate customer experience. We believe that each interaction is an opportunity to listen, build trust, and create a personalized experience for our customers. Creating this customer experience starts with you! You are a problem solver who easily connects with customers. You exceed customer expectations with your guidance, knowledge, and passion for technology. You are curious about why things work the way they do and are committed to using a methodical problem-solving approach to find solutions for hardware, software, and services issues. You have excellent verbal and written communication skills, as well as the ability to prioritize tasks and manage your time. You can multitask across systems and applications, with the persistence to understand, investigate, isolate, and resolve various complex technical and non-technical issues. You authentically guide the conversation with people of all skill levels, explaining step-by-step solutions tailored to each individual customer, which helps to strengthen the customer’s relationship with Apple. You enjoy overcoming challenging situations, finding resolutions, and providing an incredible customer experience. If this sounds like you, you could be the next AppleCare Technical Support Advisor!