Technical Support Advisor

Location : Crewe

Job Purpose

 

The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal departments. Required to learn both our software and hardware products you will develop an understanding and the ability to analyse issues as reported. 

 

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

 

Your responsibilities day to day will be…

 

Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution. Complete detailed checks of accounts providing accurate feedback to other business areas. Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.

 

Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.  Supporting other business areas at peak times with phone line coverage 

 

What do we expect of you?

 

Strong communicator, equally at ease speaking to external and internal contacts.A high attention to detail with strong organisational skillsA problem-solving mentality. Self-motivated, capable of working on own initiative.A good understanding of Microsoft Office

 

 

What can you expect of us?

 

• A friendly culture that mirrors our proposition to our customers. 

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one. 

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

 

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.