Technical Support Analyst

 

A top-tier US law firm is seeking to hire a Technical Support Analyst on a full-time basis.  The successful candidate will report into the Regional IT Manager and will provide first and second line support, dealing with the day-to-day IT in the London office.

 

Salary up to £48,000 per annum Working hours – 09:30 – 18:00 (Monday-Friday) Excellent employee benefits

 

Key Responsibilities of the Technical Support Analyst:

Assist the leadership team and Regional IT Manager in overseeing the office technology workload and ticket queues to ensure tasks are addressed to resolution Initiate, complete and follow-through with all assigned and self-generated tickets Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, and urgent user support matters Assist with maintaining hardware inventory for all IT assets in the London Office, including Firm Owned and/or Issued Mobile Devices Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per determined schedule

 

Skills & Requirements of the Technical Support Analyst:

Previous experience working in an IT role within an office environment GCSE in Mathematics and English (minimum grade of C/4) Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external