**Job Summary:** The Technical Support Analyst consistently delivers a personal, respectful, and helpful support experience by utilizing product and domain expertise, internal tools, and teamwork. **Essential Duties & Responsibilities:** + Provide exceptional customer support to all Provation customers + Maintain professional friendly approach with customers + Listen to customer’s needs and take appropriate measures to assist them + Actively assist with Provation’s customer call center + Field customer interactions via phone and email + Create and manage cases in Salesforce.com + Thorough documentation is required + Ensure Service Level Agreements are being met + Own the customer experience by providing technical assistance, quality product and technical solutions to customers + Manage multiple support requests, prioritizing where necessary to ensure customer needs are being met + Correctly identify, replicate and thoroughly document issues for efficient case management and case data trending + Provide remote technical and application support to a wide variety of healthcare professionals + Share knowledge through internal knowledge base articles + Actively participate in a rotating 24/7 on-call pager support + Foster teamwork and collaboration across all teams + Maintain a professional demeanor under pressure + Own assigned customer requests + Other duties and projects as assigned **Job Requirements:** _Education & Experience_ + Two-year or four-year college degree or equivalent work experience + 2+ years of working knowledge for: + Computer operating systems + Software troubleshooting techniques + 2+ years of previous customer support experience is preferred + Some experience with Oracle, SQL, Computer Sciences, HL7 interfaces is a plus + Experience in the healthcare industry is a plus _Other Knowledge, Skills, Abilities or Certifications:_ + Strong technical aptitude + Experience in Salesforce or another customer relationship management system (CRM) is a plus + Participation in knowledge share through established knowledge management system (KMS) is a plus + Must be able to work independently while actively supporting a strong team environment + Excellent interpersonal skills + Excellent written and oral communications skills + Energized by the challenge of identifying new opportunities + Experience working within premise-based product model is a plus **Provation Core Values:** + **Customer Focused:** We put our customers first and maintain effective customer relationships. + **Productive:** We work smarter; We work to produce the most effective results. + **Innovative:** We look to improve or create more effective processes, products or ideas to increase our business success. + **Accountable:** We see it, we own it, we solve it and we do it. + **Teamwork:** We practice collaboration and communication across the organization. _The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements._ **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. Fortive: For you, for us, for growth. The salary range for this position (in local currency) is 41,200.00 - 76,400.00 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.