**Description** A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic **Technical Support Analyst** to support Tier 0/1 Service Desk for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands. The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas. **Core Responsibilities:**   + Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + May route calls to product line specialists, application, or system support specialists. + Maintains and updates records and tracking databases. + Alerts management to recurring problems and patterns of problems. **Qualifications** + AA Degree in related discipline and three (3) years related experience; Or High School and five (5) years related experience with relevant certifications. + Excellent communication and customer service skills. + Experience working in a cloud environment, preferably AWS. + Experience working in an Agile Community, using Agile methodology for product and project management. + Experience working in a DoD environment supporting one of the Armed Forces in an enterprise IT environment, across multiple domains and various clearance levels. + SEC+ certification or similar certification to meet DoD 8140 (formerly DoD 8570) requirements. + U.S. Citizenship and a Secret security clearance is required. **Preferred Qualifications:** + ITIL Certification + Service Desk Certification + AWS AI Practitioner Certification + AWS Cloud Practitioner Certification + Experience working with the Advana System/Platform. **Join SAIC:**  Be a part of a team that's passionate about the power of AI to transform the public sector. **Apply Now:**  Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2500599 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability