Management Level

Job Description & Summary

Kia Ora

Ngā Kōrero mo tēnei tūranga / About the role

Join our team as a Technology Support Analyst, where you'll be the first point of contact for technology support, providing solutions, training, and productivity tips to enhance best practices. You'll manage hardware and software issues, support user account management, and deliver onsite and virtual training.

This is a great opportunity for a Graduate to join a high performing, collaborative and supportive team, with the opportunity to engage with internal and external stakeholders. You will be involved in the change management processes, ensuring smooth project transitions and continuously striving to improve our knowledge base.

We offer training and ongoing support, along with opportunities to upskill and work towards Microsoft and other relevant qualifications.

This is a full-time role with rostered hours – Monday to Friday.

7:30am – 4:00pm

9:30am – 6:00pm

You will also be trained to facilitate on call/after hours support (once every 9 weeks).

Ngā pūkenga kei a koe / Skills and experience

Relevant IT related degree (BSc in Computer Science or Information Systems), or related IT qualification

Previous experience in a Customer Service environment would be advantageous

Strong written and verbal skills with a collaborative approach to working with third-party and outsourced providers

Demonstrable knowledge and basic understanding of the Incident, Problem, and Change lifecycle.

Practical technical knowledge of MS Windows, Active Directory, and G Suite.

Strong analytic skills for application support.

Excellent process-driven organisational skills along with the ability to show resilience during times of high pressure

Ability to explain IT issues to the business in plain language.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

A cash contribution to enable you to set up your home work space. One way we support your flexible working.

An annual cash contribution to spend on items or activities that support your wellness.

PwC shows care to employees by providing life and income protection as part of our total remuneration package.

PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

Opportunities, training resources and in-role time to contribute to solving community and societal issues through the PwC Foundation's core programmes aimed at child wellbeing through education (Toitoi and FLiP) and governance roles for not for profit organisations (On Board).

Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?

With PwC, you’ll belong to a whānau, a community of problem solvers, where differences are embraced. We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you to be your authentic self each day. We’re committed to building and maintaining a diverse workforce because we know it’s only by working together that we can realise the potential of our people, clients and society.

https://www.pwc.co.nz/careers.html  

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date