Join Our Dynamic Team as a Technical Support Technician! Are you passionate about technology and eager to make a difference? We have an exciting opportunity for you to join our team! Why You'll Love This Role: + Hands-On Training: Start your journey with a comprehensive 7-week training program, Monday through Friday, 8:00 AM - 4:30 PM. You'll gain the skills and knowledge needed to excel in your role. + Flexible Work Environment: After training, enjoy the flexibility of working fully remote if your shift is outside of 1st shift. + Impactful Work: Be the hero for over 20,000 supported staff by providing top-notch technical support via phone and chat. You'll troubleshoot hardware, software, and connectivity issues, making a real difference in people's daily lives. What You'll Do: + Technical Troubleshooting: Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various applications. + Customer Interaction: Handle an average of 25 interactions per day, serving as the single point of contact for technical issues, requests, and questions. + Performance Excellence: Strive for success by meeting Key Performance Indicators such as first contact resolution, quality, and customer service. Skills You'll Bring: + Proficiency in MS Office, Windows, and customer service. + Experience with troubleshooting, help desk support, and remote access tools like TeamViewer and Zoom. + Strong communication skills to build rapport and create a distinctive client experience. Additional Perks: + Diverse Shifts: Choose from 1st, 2nd, or 3rd shifts, including weekends, to fit your lifestyle. + Growth Opportunities: An 18-month contract with potential for future opportunities based on performance. Requirements: + High School Diploma or GED required; Associate degree or equivalent work experience preferred. + Ability to type 50+ words per minute. + Strong customer service skills. Join us and be part of a team that values innovation, customer satisfaction, and continuous improvement. Apply now and take the first step towards an exciting and rewarding career! Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,WI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.