About Introhive

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.

We’ve grown a lot since we began our journey in 2012, but our core mission remains the same – help B2B organizations capture and deliver Customer Intelligence to teams, when and where it matters most to find, win, and grow more business.

Introhive is the fastest growing B2B customer intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.

The Opportunity

As a Technical Support Analyst Contractor you help our customers realize the full potential of our software. This position is part of a talented team of Customer Support individuals. If you want to work in a rewarding position, learn and grow professionally this is the job for you! 

We are looking for Contractors to work remotely from the Philipines.

Your Responsibilities

Work with customers and their users on a daily basis to ensure that all of their training and technical support needs have been met.  Develop training aids, FAQs, and other materials to assist customers in the adoption of our software and help scale our deployment process.  As part of a team you will assist in triaging and responding to incoming questions and requests from Customers.  Use a strong analytical approach to diagnosing and investigating the cause of potential issues with the software.  Uncover issues through data forensics, accomplished through various Admin tools. Demonstrate excellent customer service by being responsive and courteous to our customers. Uncover and explain issues to our customers and to the Tier 2 Technical Support team with the appropriate level of detail. Work various Data reconciliation projects paying close attention to detail. The ideal candidate should be flexible and available to work evenings, weekends, and occasional holidays as necessary. Strong time management skills and the ability to adapt to changing schedules is essential. Strong English speaking and writing skills

Qualifications

University Degree or College Diploma required - equivalent experience considered Customer Service Experience required Analytical  Attention to Detail Willingness to learn

Why Introhive?

We are one TEAM! We attract the best and brightest and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.