Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.

 

RESPONSIBILITIES

Technical Support:

Oversee the day to day support of hardware and software user issues. Answer inbound technical support calls and emails Act as the customer’s initial point of contact for technical issues. Troubleshooting of LAN/WAN connectivity issues Aids in the support of the Time and Attendance Application. Provide accurate and timely logging of problems. Escalate issues to senior analysts as appropriate.

Documentation:

Documents specific duties, activities, problems solved and issues resolved Assists in the documentation of the network as it relates to Time and Attendance. Provides and updates training documentation.

Miscellaneous:

Attends meetings and serves on committees, as requested Regular attendance as required Performs additional duties and assignments as requested