About us:

For over three decades, Cirtec Medical has been a leading provider of manufacturing solutions for complex Class II and III medical devices. We specialize in providing comprehensive services from design and development to manufacturing and finished device assembly. Our expertise spans active implants and neuromodulation, interventional cardiology, structural heart, minimally invasive surgical systems, smart orthopedics, and precision components.

Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenge, you may be a perfect fit for our team!

Position Summary:

This position is primarily responsible for providing technical support to resolve Requests and Incidents reported through the company’s Service Desk platform. This is a tiered position that allows for professional growth and increased responsibility.

Key Responsibilities:

Provides timely response to and resolution of IT Service Desk Requests and Incidents. Meets or exceeds established SLAs for ticket response and resolution times. Installs, configures, troubleshoots, and supports company desktops, laptops, tablets, and peripherals. Installs, configures, troubleshoots, and supports company and commonly used software applications. Maintains Microsoft Active Directory user profiles and group memberships. Provisions user access & security for various systems and applications. Provides support for select IT infrastructure and network projects. Supports and helps troubleshoot WAN, LAN & wireless issues.

Must Have:

Some college and/or Technical School Degree. 5+ years of PC and various hardware troubleshooting in a manufacturing environment 5+ years of Active Directory maintenance and support. Strong technical understanding of networking and internet protocols

Good to have:

CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician) is preferred.

Competitive market salary from $24 to $27 per hour depending on qualifications and experience.

Cirtec Medical Corporation considers everyone for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all its related companies fully endorse equal opportunity. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec’s goal to create an enjoyable work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Our benefits include training and career development, healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match.