At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Technical Support and Connectivity Engineer 

 

Full time permanent positionRydalmere based with travelUse your skills to make a difference

We are Bayer Radiology

At Bayer Radiology, we believe everyone deserves clear answers about their health. Our end-to-end Radiology solutions are designed to optimise patient outcomes in CT, MRI, Angiography and Molecular Imaging for today and tomorrow’s imaging environment.

 

Our products and services help to diagnose numerous conditions and can guide procedures such as surgery, biopsy and radiation therapy, as well as helping monitor treatment success. These aim to support the complex decision-making process of radiologists while helping patients through earlier disease management and interventions.

 

Your next career opportunity

The Technical Support and Connectivity Engineer will be responsible for assisting in the technical steps to “get connected” and have ownership for assisting in “keeping the connection” for our customers. The successful candidate will have a proven track record in successfully monitoring system performance and driving results associated with system uptime as well as supporting key trouble shooting tasks to keep our customers devices online and visible.

 

Do something that moves you

In this role you will provide a high level of technical service support to Radiology service & sales teams through the Technical Assistance Centre (TAC) on a direct and in-direct basis to guarantee device uptime and supplement the sales efforts to successfully increase sales and market share.

 

Key responsibilities

Responsible for assisting internal teams (i.e., Inside sales, Field Service, Sales) and customers get connected; from getting new devices connected as part of the final stages of the device install process or troubleshooting and resolving queries for exiting products on customer sites.Responsible for all license set-ups for workflow solutions products.Accountable for supporting day to day inbound customer communication for connectivity inquiries and technical support, which can include taking calls from the 1800 number.Real time monitoring of device connections for Australia.Accountable for root cause identification for any device that falls off-line; identification is achieved through system review, customer communication, remote activities and in significantly complex situation, urgent field dispatch for on-site evaluation and resolution.Supports software and vulnerability patch remote deployment and field service dispatch activities as required.Assist in development and/or updating of documentation of new procedures and processes.Collaborate with cross-functional teams, including R&D, IT, Marketing, and Cyber Security to ensure successful support of the local strategy.Ensure compliance with all relevant regulations and standards Support TAC related tasks. Traveling and providing service at customer sites (25-55% of time). Travel would be to customer sites located throughout the ANZ region.

Does this sound like you?

To be successful in the role:

An Associate’s degree or Bachelor degree in Electronics, Information Technology, Computer Science or relevant discipline and a minimum of 3 years' work experience in the Strong technical knowledge and skills to perform servicing, repairs, testing and calibrations of all defective boards, sub-assemblies and systems of Bayer Radiology equipment and good understanding of service repair process.Experience with networking, network administration, and monitoring IoT devices, required - Experience with Windows and Linux OS, preferred.Proven track record in managing system performance status through data strategies and implementing solid solutions to drive an enhanced customer experience.Ability to deal with ambiguity, work independently and apply critical thinking.Strong self-direction, detail orientation, organization skills and time management.Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.Deep understanding and/or the ability to understand regulatory Skills & Qualifications: landscape for medical device connectivity.Willingness to travel, (25-55%) is required Ability to work staggered shifts to accommodate customer time zones to support schedule coverage needs (i.e., WA and SA)

Be You @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, gender identity, personality, thinking styles or background. We strongly encourage First Nations people to apply.

If you require reasonable adjustments to the recruitment and selection process for you to fully partake in our process, please email jobs.anz@bayer.com

At Bayer we support your career. Ready to join our team? Click Apply.

 

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.

 

 

 

Location:

Australia : New South Wales : Rydalmere  

 

Division:

Pharmaceuticals 

 

Reference Code:

837300