Position: Technical Support Associate

Location: Manila, Philippines

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

This role plays a crucial part in ensuring customer satisfaction. You will handle customer inquiries via phone, email, or chat regarding technical issues related to our LMS platform and the solutions we offer. Your primary focus will be on effectively resolving these inquiries by taking the necessary actions to address customer concerns and meeting all SLA and KPI targets set for both you and the team. You are expected to provide service professionally and courteously at all times.