**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Job Description: Technical Support Consultant: Self Cash** + Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors + Resolve issues telephonically with clients + Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone + Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables + Troubleshoot and resolve issues when systems are down or problematic + Management of projects including software upgrades and receipt printer graphics + Monitor critical sites and ensure they are actioned timeously + Log all inbound and outbound calls on the in-house SparkManage software or any related software + Follow up and action all open events timeously + Raise events for matters that require a site visit + Manage relationships and liaise with third party service providers + Ensure constant revision and refining of processes and procedures + Report on data and deliverables on a timely basis + Be available for the on-call cycle on weekends, public holidays or weekend shift work This position is an in-office position. Weekend and shift work required. Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.