Kforce has a client that is seeking a Technical Support Consultant in Alpharetta, GA. Summary: The Indigo Hardware Support Engineer will provide best in class Engineering remote support diagnoses for external and internal customers. As trusted advisor, you will create and maintain effective customer relationships to ensure customer satisfaction by providing firsthand resolution to technical highly complex in nature malfunctions, should maintain knowledge of leading-edge technologies and actively contribute to technical knowledge portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer engagement. Responsibilities: * Implementing part or all the technical solution to the client, in accordance with an agreed technical design and following the Remote Technical Support processes * Remote resolve technical issues from end user's contacts and proactive notification systems (Predictive Press Care), which includes product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general * Integration between different department in the company in order to provide End to End professional complete solution to the customers - customer service oriented * Trigger an onsite interaction (parts and/or field dispatch) if the issue cannot be fixed remotely; Proper diagnosis and parts identification are key to ensuring proper handover to the FSE (Field Support Engineer) * Provide ongoing ideas on improvement in the field of remote Engineering * Integrate technical knowledge and business understanding to create solutions for customer * Provide Standby After-Hours support based on a rotation schedule, with expectation of covering at least one shift each month, supporting 24x7 and 18x6 customer entitlement * Team player - collaboration and "one team one goal" approach