In the role of Customer and Technical Support Intern you will answer customer questions, explain products and services and instruct on use of equipment. You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software and integration issues. You will perform a variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.

We are hiring for this position starting December 30, 2024.

Schedule: 

This role requires scheduling flexibility (the ability to workdays, evenings until 8 pm, and weekends on a rotating basis).

Reliable and dependable attendance is an essential function of this position.  ​

Location:  New hire training and onboarding will be done onsite in our Eau Claire, WI office. After training, we offer onsite, hybrid or remote schedules. 

In the role of Customer and Technical Support Intern

You will answer customer questions, explain products and services and instruct on use of equipment. 

You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software and integration issues. 

What You Need to Succeed  

You possess a background in IT or Computer Science, education, or equivalent combination of education and experience.  Networking and/or software support is a plus 

You have strong computer and technical skills, with the aptitude to learn applicable software and hardware. You are able to diagnose and troubleshoot basic technical issues. 

An ability to learn quickly and apply skills and abilities to a variety of customer interactions 

Experience in a technically related field, and/or contact center environment is helpful 

You will be a master problem solver with a fine attention to detail. You have deductive reasoning and analytical skills to resolve issues, using your organizational skills in a multi-tasking environment. 

A proven track record of providing extraordinary customer service. Strong interpersonal skills, especially on the phone, with the ability to establish rapport quickly are equally important qualities to have. 

Superb listening and communication (verbal and written) skills, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner, are a must in order to be a successful customer support specialist. 

You are able to meet the requirements of the call center schedule that has to meet the needs of the business and our customers, including but not limited to; being on the phone for 8 hours a day, weekend and evening hours required, ability to work a flexible work schedule.

*When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

Why IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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