Technical Support Consultant - Lease Accounting

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Job Description

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CoStar Group Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

CoStar Real Estate Manager 

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Learn more about CoStar Real Estate Manager. 

Role Description: The Technical Support Consultant will work with a wide range of CoStar Real Estate Manager Customers to assist them in fully utilizing the capabilities of the CoStar Real Estate Manager’s Global Real Estate Management framework. The TSC will work with customers to define and scope their needs, take the steps necessary to resolve issues and communicate resolutions. TSCs are responsible for managing issues of varying importance for multiple customers and tracking them through to completion. The ideal candidate will have experience using software to perform accounting tasks, possess a strong grasp of relational databases, have SQL experience, be a quick learner, and be technically proficient in MS Office. This position will report to the Client Support Manager and will based out of Atlanta, GA.

Responsibilities:

Review, identify or isolate, diagnose and resolve clients’ reported Tier 1-3 issues utilizing application resources and technical expertise.Document troubleshooting efforts and resolutions into company case management application.Collaborate cross-functionally with other departments to work through technical issues.Coordinate with Client Services Team members to ensure adherence to SLA requirements.Support all work management and quality control processes.Identify process improvement opportunities.Work in coordination with Customer Success Managers to expand customer adoption of the applicationServe on the Lease Accounting Center of Excellence.Participate in CoE initiatives such as targeted customer outreach efforts, online community engagement, and webinars or other training-like activities.Serve as the Lease Accounting SME – which includes staying up to date on the both the latest FASB guidelines as well as being an expert in the CoStar Real Estate Manager Lease Accounting functionality.Disseminate accounting knowledge across the team through documentation, training, and open office hours.

Qualifications:

Bachelor’s degree from an accredited, not-for-profit University or College in Accounting, Finance, Information Technology, or related field2+ years of experience in a comparable role within IT, utilizing Financial or ERP business applications.Proficiency with Microsoft Office products, including Excel, Word, PowerPoint. Direct experience in month end close processes, including experience creating, posting, analyzing, and reconciling journal entries.Demonstrated experience with technical troubleshooting.Lease Accounting specific knowledge and/or experience preferred but not required.Microsoft SQL Server knowledge preferred but not required.A track record of commitment to prior employers.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to): 

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent)Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing