As a **Technical Support Consultant** , will be responsible for supporting Sleep- Respiratory Care Software activity in UKI & France. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues. **Your role:** + Managing projects for Business customers of Philips + Providing answers to customers' requests (2nd line support) + Escalate when required to Software development + Provides guidance and training to the service organization + Shares knowledge with service organization and helps to keep knowledge base up to date. **You're the right fit if:** + **2- 4 years related experience in technical support or engineer support** + **Experience in working with Software uploaded on medical or production devices - must have** + **Native (or neat native) French & Fluent English** + **Degree in Computer Science, Computer Engineering, or a related field** + **Strong communication and organizational skills with a commercial approach** + Experience in client-facing roles + Technical mindset + IT Knowledge & experience in supporting various software **Our benefits:** + **Employment contract** + **Hybrid way of working (3 days per week at office in Lodz)** + Support in relocation + Annual bonus based on performance achieved  + Private medical care with the option to extend it to family members  + Benefit System cards  + Discount for Philips’ products  + Wide variety of training & learning opportunities + Promotion of a healthy lifestyle in the office + Employee Assistance Program **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. \#LI-EU \#LI-OFFICE \#GBS