As a Technical Support Consultant, will be responsible for supporting Sleep- Respiratory Care Software activity in EMEA. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.
Your role:
Managing projects for Business customers of Philips
Providing answers to customers' requests (2nd line support)
Escalate when required to Software development
Provides guidance and training to the service organization
Shares knowledge with service organization and helps to keep knowledge base up to date.
You're the right fit if:
2- 4 years related experience in technical support or engineer support
Experience in working with Software uploaded on medical or production devices - must have
Both French & German - fluently
English on very good level
Knowledge of Polish language is nice to have
Degree in Computer Science, Computer Engineering, or a related field
Strong communication and organizational skills with a commercial approach
Experience in client-facing roles
Technical mindset
IT Knowledge & experience in supporting various software
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
Hybrid way of working (3 days per week at office in Lodz)
Support in relocation to Łódź
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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