Title: Technical Support Coordinator

Location: London

Working Hours: Monday to Friday - 9am - 5.30pm 

Hybrid - Office Days - Tues to Thurs

As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:

Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail.  This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Responsibilities/Skills

•    Answering all technical related questions for internal and external clients

•    Work independently towards initiatives with oversight from Team Manager

•    Coordinate and facilitate meetings and communications in support of team goals

•    Ensure deliverables meet the requirements, are on time, and at the required level of quality

•    Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call

•    Client calls

•    Monitoring and fulfilling orders

•    Monitoring and processing tickets

•    Ability to communicate effectively, verbally and via email and telephone

•    Exceptional organizational skills and keen attention to detail

•    Ability to quickly learn new systems, technology and methods

•    Strong critical thinking, problem solving and attention to detail

•    Advanced Microsoft office skills required

•    Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment

•    Ability to communicate effectively, verbally and via email and telephone

•    Strong prioritization and time management skills

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