Working (and On-Call) Shift: Sun-Thurs 9-5 pm EST

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.

Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.




Key job responsibilities
Key Role Responsibilities:
- Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.
- Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs.
- Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
- Engage with often drive high severity incidents around Amazon’s Product Fulfilment & Sortation facilities.
- Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident lead.
- Use Change Management best practices to create, and implement changes within the Amazon Robotics environment.

About the team
We are a global team of robotic system specialists in the US, EU and Asia-Pacific who are looking to extend our 24*7 coverage. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors, as well as training at customer sites.