Performs installation, configuration, and staging of hardware to be used by Auxiliary clients or for Auxiliary related projects; Performs preventive maintenance on a periodic basis for the hardware used in Auxiliary clients’ sites; Conducts remote and/or onsite investigation and troubleshooting to identify issues related to hardware and software used by Auxiliary clients; Performs corrective actions, including reconfiguration, re-installation and repair/replacement of hardware, as necessary. Repair/replacement of hardware shall only apply if the hardware is Stradcom-owned and issued; Conducts back-up of data contained in hardware used for Auxiliary projects, as necessary; Coordinates with internal counterparts for joint activities necessary to identify and/or resolve software or hardware related issues; Provides technical support for special events, conferences, meetings, etc.; Prepares ad-hoc and regular reports regarding technical support activities; Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs; Ensure that proper actions are immediately taken to resolve the reported problems by monitoring pending service requests (SR’s) and updating them using the Helpdesk System; and, Performs other job-related tasks that may be assigned by his superiors from time to time.