Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

Provide support through Voice, Chat, Email & remote assistance (universal agent) Provide WOW customer experience Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into the system Ability to follow processes, meet and exceed KPIs Identify and escalate priority issues Case/Ticket documentation Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels

Required Skills:

School Certificate or Higher School Certificate  6 months to 1-year experience. Italian Proficiency Language Native or near-native speaker Good understanding of French and English languages Excellent verbal and written communication skills Customer service orientation Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Italian Language Proficiency level?(Required)NativeProfessionalBasicDo you have a high school certificate or higher School Certificate?(Required)YesNoDo you have customer service experience working in a call centre environment?(Required)YesNoHow many years of experience do you have working as a Customer Service Representative?(Required)0-12 Monthsmore than 12+ MonthsAre you flexible working in shifts?(Required)YesNoFlexibility to work any hours between?(Required)8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM ESTAre you willing to work on Holidays?(Required)YesNoCurrent Location(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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