Who you are to us:
You are service-oriented, open and social with a good analytical ability. You are driven by and enjoy working both independently and in collaboration with others. To be successful you need a good understanding of technology support and have practical experience in user support and application management. You are used to having a constructive dialogue with users and practical experience of troubleshooting technology. 

You have a positive basic view and are solution-oriented. You communicate in an educational and clear manner. Your colleagues describe you as a creative and responsive team player. You like to analyze and take questions in a structured way. You are self-sufficient and can prioritize the work effectively. You are innovative and stimulated by finding new technical solutions to optimize the business. You are structured and work methodically and proactively with a holistic perspective. You like to provide good service, are easy to work with, want to develop in your work and have the ability to solve complex problems and come up with new ideas.

What you will do:

As a Technical Support Engineer, you will have the following responsibilities:

Work client ticket requests Assess and prioritize the incident Support various end user applications Support various technology stacks within an enterprise environment Investigate and resolve critical incidents Escalate to appropriate second-level resources for incident resolution Facilitate progressive internal and external updates Work with dynamic teams in order to drive the incident to resolution Take action to mitigate incidents quickly

As a Technical Support Engineer, you will have responsibility for managing your work in accordance with service level agreements and thoroughly document investigations and incident resolution in real-time in a state of the art documentation system.

If you’re out to change the world in ways that matter, we want to hear from you. As an Oracle Employee you will be joining an inclusive, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, active lifestyle reimbursements and more.

Career Level - IC1